Intelligent Automation Through Digital Workers

Robotic Process Automation (RPA)

Helping You to be Future Ready with RPA Solutions!

Processes have become more complex than ever; and market dynamics are constantly changing. So businesses across industries are turning towards RPA (Robotics Process Automation to simplify business processes, streamline enterprise operations, eliminate tedious tasks, enhance quality, reduce costs thereby transforming the customer experience.

Real-World Use Cases Automated using RPAU

IT processes & micro-level tasks automated by Vigilant to bridge gaps between different processes and improve performances.

  • • Customer Payment Application
  • • Supplier Invoice Processing, Payment Processing, Onboarding
  • • Customer Onboarding
  • • Account Reconciliations
  • • Journals Creation
Procure-to-Pay Automation Gaps
  • • Supplier Onboarding
  • • Portal queries
  • • Price comparisons
  • • Market intelligence
  • • Contract terms validations
Quote-to-Cash Automation Gaps
  • • Supplier pricing comparisons
  • • Order exception processing
  • • Delivery reconciliation
  • • Customer onboarding & master data maintenance
Oracle-Finance-Close Automation Gaps
  • • Sub-Ledger Closing
  • • General Ledger Close
  • • Data Assurance
  • • Consolidation
  • • Internal Mgmt Reporting
  • • External Financial Reporting
  • • Filing
Record to Report Automation Gaps
  • • Supporting financial close
  • • Data extraction for accounting close
  • • Data management
Human Resources
  • • Candidate sourcing
  • • New Hire onboarding
  • • Payroll automation
  • • Expense management
  • • Employee data management
  • • Termination
Supply Chain Management
  • • Purchase order creation
  • • Contract management
  • • Shipment Status Communication
  • • Returns Processing
  • • Updating vendor records
  • • Bill of Materials
  • • Logistics data automation
  • • Inventory management
  • • External communications
  • • IT & Infrastructure – Administration, Diagnostics, System Checks, Patch Processes, Backups, and Password Resets
  • • Customer Service & Support Desk – Incident Management, Billing Queries, User Administration, Updating Records

We Proudly Support Intelligent Automation Platforms Including



Use-Case Discovery

Vigilant’s Use Case Discovery can automatically identify your company’s processes that are best suited for robotic process automation (RPA) – empowering you to accelerate your automation journey and quickly scale up your RPA use across your company.


Vigilant’s Proof-of-Value (PoV) service is an opportunity for you to take a deeper dive into the value of Robotic Process Automation (RPA) at a low-cost and low-risk entry point for your organization. It helps in determining the right solution for your business, in a rapid yet contained way, without disrupting existing systems.


After our successful PoV service, you may consider automation for broader deployment across the organization. In this phase, we will create implementation roadmaps, project plans with cross functional dependencies, and templates for documenting automation opportunities. We will also define the acceptance plan for the RPA solution, provide testing and training services and support you through the entire implementation lifecycle.

Managed Services

Our help does not just stop with building and deploying your RPA solution. We will manage, monitor and continuously optimize your robotic process automation projects, while also providing infrastructure and system support.

So, What is Robotic Process Automation?

While RPA is a breakthrough, it’s based on a natural evolution of software automation tools that have been used for decades. It’s like a macro on steroids – far better than screen-scrapers that duplicate keystrokes.

The first commercial RPA product, developed by UK-based Blue Prism, launched in 2003. Today, companies have dozens of RPA platforms to choose from in the marketplace.

Technically, RPA technology is a platform that resides on top of a company’s traditional information technology infrastructure, living in a cloud or server. RPA can work across many different business applications.

Think of RPA as a control center for licensed software bots or digital workers. Through programming, learning and artificial intelligence, these digital workers learn to process data in business applications like human workers do, but better. They specialize in processing high-volume, repeatable tasks — from simple to complex — with extreme efficiency and accuracy.

A bot can be taught to take over fairly simple tasks, all the way to very complex processes involving tiered logic.

For example, it can open emails in an accounts payable folder of Outlook, “read” the email with artificial intelligence and then process the invoice in an Oracle, SAP or QuickBooks app. The bot can be taught to handle certain exceptions and send its work to a human to review and approve in batches.

Or, a bot can be taught a complex workflow requiring multiple steps, logic-based decisions and use of numerous applications. An RPA bot can swivel its virtual chair through different programs and data sets to complete processes.

What’s more, enterprise-grade bots, like those offered by Blue Prism, work extremely fast. Instead of working through the human interface of software programs like humans do, which sometimes come with delays as programs are launch and data is saved, they process work in an app through an API. This allows them to complete tasks at super-fast speeds in batches.

We Develop Bots for Better Business

The benefits of using a bot to do specific tasks – the list of possibilities is long – exceeds the time- and cost-saving benefits of executing the task, too. For example, when a bot does work, it can be 100% compliant with requirements. What’s more, its work can be easily traced and audited. Bots can also be easily scaled up or down to meet demand.

In today’s era of super-low unemployment, many U.S. companies are also turning to RPA as a workforce solution strategy. In fact, 67% of CIOs report planning to use automation “to remove the need for additional headcount,” according to the 2018 CIO Survey by KPMG and Harvey Nash.

Is RPA Right For Your Enterprise?

Consider these questions:

  • Does your company feel overwhelmed with disorganization and business process chaos?
  • Does it feel like you have valuable resources tied up with mundane repetitive tasks, when they could be doing more to advance the business?
  • Are you having trouble hiring or retaining quality help for administrative tasks that require high accuracy?
  • Do you have more than four employees at your enterprise who spend most of their day doing repetitive tasks at a computer?

If you answered yes to one or more of these questions, you should explore whether Robotic Process Automation (RPA). The easy-to-deploy technology could be saving your company time, money and the challenges that come with inaccurate work.

Let’s Talk About RPA – The Vigilant Process Improvement Workshop

Vigilant offers a 1-2 day workshop to identify opportunities for automation and outline the improvements RPA could have on your business. 

Here’s how it works:

  1. Vigilant provides a preliminary consultation workshop to identify 1-3 tasks appropriate for RPA automation, along with a complete Justification of Investment document that outlines the scope and timeline of an RPA project, along with the expected ROI.
  2. After a decision is made to proceed, Vigilant’s consultants conduct an in-depth assessment of the first process to be automated. This phase includes an examination of the business applications and systems being used during execution of the task, interviews with key business resources, and an assessment of any underlying technology.
  3. Recommendations may be made to streamline the process before automating, in an effort to extract the maximum ROI value out of the project. Because Blue Prism bots work 24 hours a day, we make an effort to reduce the time-per-task, so the licensed bot can automate as many tasks as possible. This is a vital step for success.
  4. The Vigilant team will map and model your logic-based RPA workflow in Visio.
  5. Then, we’ll install licenses and develop bots in the Blue Prism Studio to take over the task. This is typically the fastest part of the project.
  6. During the final “roll and shake” phase of the project, we roll the bots out to take over responsibility for the task and shake any bugs out of the process.
  7. As part of a rollout, Vigilant also provides a 6-month post-launch project assessment that reviews the security, governance and ROI of the project. Adjustments can be made if desired.

We Proudly Support Companies Including

Vigilant is proud to serve as a trusted IT adviser to companies from a wide range of industries across North America and the world

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